How to integrate customer devices into Dynamic 365 customer service and filed service,

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Hi, Every one I would like to know is there possibllity to integrate my orgnization devices such as CCTV, NVRs, Cisco switches, firewalls etc in Dynamic 365 customer or field service. so there would be advantage for me to check the status of each device and if any of CCTV or Switch got turn off so I will know about the status of the device.

before we were using Atera site all the logs of devices we receive on dishboard.

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Dengliang Li Microsoft Employee on at

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Hi,

Please check the following link which is about how to integrate IOT devices with Customer Service.
Installation and setup - Training | Microsoft Learn

Best Regards,
Dengliang Li

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