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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Contacts with blank fi...
Microsoft Dynamics CRM (Archived)

Contacts with blank fields are created automaticly

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Posted on by Andrew73 1,471

Hi,

We are on 2015,periodicly unknow process is creating blank contacts in Crm.We suspect it's an issue in Outlook -Crm synchronisation. We don't have any workflows generating contacts, but I noticed for some users it's happened after I tested and enabled their mailbox, which basically force synchronisation for appointments and contacts.Did anybody face a similar issue?

Thanks!

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  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at

    Hi Andrew,

    Follow all the steps mentioned in the below Blog to see if this resolves your issue :

    thinketg.com/preventing-duplicate-contacts-in-dynamics-crm-and-outlook

    Hope this helps.

    Regards,

    R.Rajkumar

    "Please mark my answer as verified if you found it helpful"

  • Andrew73 Profile Picture
    Andrew73 1,471 on at

    Hi Rajaraman,

    It's not our case, we didn't reinstall Outlook.

    Thanks!

  • Andrew73 Profile Picture
    Andrew73 1,471 on at

    But somehow the problem looks similar, all users generating blank contacts have duplicates in Oultlook.

    Thanks

  • ScottDurow Profile Picture
    ScottDurow 21 on at

    Try turning of Automatically create contacts when tracking emails.

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