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Microsoft Dynamics CRM (Archived)

email field not searchable in Leads with or without wildcard.

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Posted on by 80

For some reason, the email field is now not searchable in our Dynamics CRM 2011.  I've checked the following:

1) Went into the lead entity, checked the fields and opened up Email.  It is marked YES for searchable.

2) Opened up the view "Lead Lookup View' and confirmed that email is in fact a column in that view.

3) Opened up the view "Quick Find All Leads" and confirmed that email is a column in that view.

4) Tried multiple wildcard searches

I can search by email address for contacts and records are returned properly.  It is only the lead records that are not searchable by email. 

 

However, as a side note - fields such as job title and business phone are also not searchable in both contacts or leads, so the issue may affect more than just email for leads.

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I have the same question (0)
  • Verified answer
    GL-23071537-0 Profile Picture
    on at

    Hi Wendi,

    When you open the view for Quick Find, it does not matter whether the column is in that view or not; it only matters whether it is specified as a Find column, which you can select from the options on the right.  

    Here is a blog article on that.

    community.dynamics.com/.../crm-2011-how-to-add-find-columns-to-an-entity-search.aspx

  • Wendi Grinnell Profile Picture
    80 on at

    Thanks, Gretchen!  Worked perfectly!

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