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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Buttons in marketing e...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Buttons in marketing email not working

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Posted on by Community Member

My issue is as follow:

1. Event was created.

2. Users registered for the event.

3. An email with Add to calendar was created.

4. CJ aimed at registered users was created using the email from 3. 

5. Some users received the email with the button, some without despite all being registered for the event.

Any ideas how to solve this?

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi SiiAda,

    Please check that are those users contained in your customer journey.

    And please let those users check their junk emails.

  • Community Member Profile Picture
    Community Member on at

    As stated in my issue, users did receive the email but some of them dont have the button in the email.

  • Suggested answer
    Hari Narayan Singh Profile Picture
    Hari Narayan Singh 230 on at
    [quote user="SiiAda"]

    As stated in my issue, users did receive the email but some of them dont have the button in the email.

    [/quote]

    Hi ,

    I have gone through the same issue for my survey email...
    please ensure that you add all the appropriate email elements on your customer journey. please refer the Image below.

    pastedimage1658409841621v1.png
    So, if your email is regarding an event, and you are using event link on the buttons make sure you add the respective event under email element for that CJ.

    Please mark this as suggested answer if you find it helpful.

    Thanks & Regards,
    Hari

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