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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / ROE Canadian Payroll q...
Microsoft Dynamics GP (Archived)

ROE Canadian Payroll question

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Posted on by Bill Campbell 22,647

We have a situation with another client where they hire and layoff staff repeatedly and we are getting what they think are strange results from the ROE

 

I am trying to do a ROE for employee ID.53256.  He worked here from Apr 27/15 to Apr 21/16 and I did a ROE  for that period with no issues

He returned May 27/16 and worked until Aug 05/16. 

 

In Payroll ROE Creation, when I enter the internal reference number “ROEREEVES2”, then his ID#, the message I get is

 

“Employee has no current or last year records.  Automatic ROE generation not Possible”.

 

Our second issue - while related - looks a bit different.

 

I have another one today, employee ID.#51856, the ROE only gives me the last 3 payday earnings and hours, but he worked here from June 06/16 to November 10/16.

 

There is payroll data in the T4 screen.

***

In the older versions and in the old days I thought we always got the full screen fields filled in - has there been a change?  Is this a programming or CRA change?


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  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: ROE Canadian Payroll question

    Hey, Bill.

    It looks like you have a couple of questions here so I'll try my best to answer them.

    1. "We had been telling the client that since the person quit they did not get ROE benefits.  However this block of text above seems to contradict that thought." This advice is correct. The block of text does not contradict. The ROE lists the earnings for the period worked. Your "reason" code tells EI if these earnings are eligible for an EI claim. If you mark your reason code as Quit, then, in most cases, the person will not get EI.

    2. I have an employee who works 3 months on, 1 month off, and 3 months on. How would his ROEs work?

    The first ROE will cover the 1st 3 month period. All the earnings from that 3 month period would be on the form.

    The 2nd ROE will cover the 2nd 3 month period. It will only list the earnings from the 2nd period because otherwise you will be double reporting hours to Service Canada.

    So, if I understand correctly, your employee will have had an ROE in January for their 10 years of service. Then, you will issue a 2nd one that only covers the 6 month period. You don't double up your information on the 2nd ROE.

    Hopefully, this answers your questions.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: ROE Canadian Payroll question

    Hey, Bill.

    ROEs can be a real problem with most software. We will have to look at this step by step to find out where your problem is at.

    1. You said your employee left and then came back. How did you record this in the employee setup screen?

    2. If you look at the bottom of your ROE screen, what is the first day worked?

    These are both related. Your 1st day worked is what pulls in from payroll. Make sure this is set as the June 6/16 date.

    The same goes for the last day worked. Make sure it is set up as November 10/16.

    I am thinking that your payroll records probably have the old dates so when the ROE looks at the screen it can't see any records (cause you already used them once).

    If this is the correction, then it would be the fix for both of your questions here.

    Reg

  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    RE: ROE Canadian Payroll question

    Ok, still waiting on someone to come back on this matter :

    **

    Completing Block 15C on the electronic ROE (53 fields)

    If you use electronic ROEs, you must complete Block 15C and provide the equivalent of 53 weeks of payroll data (or less, if the period of employment is shorter than 53 weeks). Make sure to enter the insurable earnings for the final pay period in the first pay period field (the one marked "1" in the "P.P." column), the second-last pay period in the second pay-period field (P.P. 2), and so on.

    ( from Service Canada web site)

    ***

    We had been telling the client that since the person quit they did not get ROE benefits.  However this block of text above seems to contradict that thought.

    So here is the problem - we have an employee that worked for 10 years and in January of 2016 was laid off and were issued an ROE, in June they came back for 6 months and now are leaving again, the system is not only calculating only 3 pay periods.  Discussed with Service Canada and was told that the ROE should be providing the 27 weeks - or what ever - from June to Dec.

    What are we doing wrong?  Something is not right and we can not figure out what that might be.

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