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I am trying to update the case sla.
whoever created it already had this in place
When i try and change the criteria to the below
i get this error
'
I cant figure out what it means, the log doesnt tell me which field it could be
Exception Message: Nullable object must have a value.
ErrorCode: -2147220891
HexErrorCode: 0x80040265
ErrorDetails:
ApiExceptionSourceKey: Plugin/Microsoft.Crm.Service.ObjectModel.SLAItemService
ApiStepKey: 94197830-1c25-41b5-a79b-b06a2372405d
ApiDepthKey: 1
ApiActivityIdKey: 920397ad-2b3a-479a-b626-b361955d3dc8
ApiPluginSolutionNameKey: System
ApiStepSolutionNameKey: System
ApiExceptionCategory: ClientError
ApiExceptionMessageName: IsvAborted
ApiExceptionHttpStatusCode: 400
OperationStatus: 0
SubErrorCode: -2146233088
Plugin:
PluginTrace: [Microsoft.Dynamics.SLAManagement.Plugins: Microsoft.Dynamics.SLAManagement.Plugins.PreOperationUpdateServiceLevelAgreementItem]
[5f811bc5-5166-41bd-a818-c9d78ceb4491: Pre validation on SLAItem Update]
Entered Microsoft.Dynamics.SLAManagement.Plugins.PreOperationUpdateServiceLevelAgreementItem.Execute(), Correlation Id: 2e761ed3-22e9-4a57-8dfc-4fe83b584cfd, Initiating User: 7b9eb39a-f60b-ec11-b6e6-000d3ad6a709
Exiting Microsoft.Dynamics.SLAManagement.Plugins.PreOperationUpdateServiceLevelAgreementItem.Execute(), Correlation Id: 2e761ed3-22e9-4a57-8dfc-4fe83b584cfd, Initiating User: 7b9eb39a-f60b-ec11-b6e6-000d3ad6a709
TraceText:
[Microsoft.Dynamics.SLAManagement.Plugins: Microsoft.Dynamics.SLAManagement.Plugins.PreOperationUpdateServiceLevelAgreementItem]
[5f811bc5-5166-41bd-a818-c9d78ceb4491: Pre validation on SLAItem Update]
Entered Microsoft.Dynamics.SLAManagement.Plugins.PreOperationUpdateServiceLevelAgreementItem.Execute(), Correlation Id: 2e761ed3-22e9-4a57-8dfc-4fe83b584cfd, Initiating User: 7b9eb39a-f60b-ec11-b6e6-000d3ad6a709
Exiting Microsoft.Dynamics.SLAManagement.Plugins.PreOperationUpdateServiceLevelAgreementItem.Execute(), Correlation Id: 2e761ed3-22e9-4a57-8dfc-4fe83b584cfd, Initiating User: 7b9eb39a-f60b-ec11-b6e6-000d3ad6a709
Activity Id: c4d6cc43-7799-43d6-9e02-f2fe6e125a87
Any help would be appreciated
Thanks
Glad your problem was solved!
Thanks for suggestion.
The fix was actually a required field on the business process flow that I had hidden on my form.
Hi smorgan86,
The reason why this happens is that the affected SLAs were created a long time ago and this field that generates the error was not introduced when these SLAs were created, it was introduced later.
Maybe you can try to create one new sla to replace it.
Or you can try to change the “Override Criteria” toggle to Yes, then back to No and save the changes.
André Arnaud de Cal... 291,359 Super User 2024 Season 2
Martin Dráb 230,370 Most Valuable Professional
nmaenpaa 101,156