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Marketing Emails do not retain their design in Outlook

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Posted on by VSalyer24

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The issue is that our emails are displaying very poorly in Outlook, despite the fact they look fine in the Marketing App preview. When viewing the email in the Designer and the Basic Preview, the templates look and work great: the layout is correct, responsive items work beautifully, everything works as expected. However, in the inbox preview and in the actual received version in a live Outlook inbox, the template breaks BADLY. Items which should appear in a 2-column layout at the full resolution are stacking, spacing is wrong. The email is constructed using Content Blocks, which are shown to be a native function in the Email Templates editor. We also tried using the out of the box Newsletter template in the Marketing App. The WYSIWYG editor appears to automatically add word-wrap to the div elements. How do we get our emails to retain their appearance in Outlook?

The issue seems to be with the columnContainer; because per you cannot have columns and sections inside content block. MS reports that they do not support this.

See screenshot of this section of code: www.screencast.com/.../maIJH3Qx7XA

Here is the full HTML NewsletterEmailHTML.txt

Does anyone else have other ideas on how to potentially satisfy our requirement while working within the supported use of Content Blocks?

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Community Member Microsoft Employee on at

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RE: Marketing Emails do not retain their design in Outlook

Hi VSalyer,

This a common issue that is faced by many CRM users. If you want to overcome it and want to design attractive email templates that are responsive and don't break while you send them to users. You should try out SolzEditor - Drag and Drop Email Builder for Dynamics 365 CRM. Below is the link which will help you know more about the Addon Email Editor for Dynamics CRM, also you can have a look at the video links to get a better understanding about the working on the addon.

Drag and Drop Email Builder: www.solzit.com/.../

Drag and Drop Builder for Dynamics 365 CRM: www.youtube.com/watch
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Nya 29,058 on at

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RE: Marketing Emails do not retain their design in Outlook

Hi,

I have reproduced the problem in the client of Outlook 2016. However, it is displayed in a 2-column layout normally with Outlook web terminal or other email clients.

I did a search and found that many people using the Outlook client have this problem.

For example:

Outlook 2016 emails display in a narrow panel or column (microsoft.com)

HTML email in Outlook Mail on Windows 10, a total mess - James' Blog (jmwhite.co.uk)

But unfortunately, I didn't find an effective solution.

You can submit the issue to the Forum of Outlook to seek better help.

What’s more, the 2 columns in your email are in one Content block. You can try to split them into different Content blocks and insert split blocks into columns with the Toolbox in the right.

A separate Content block can also be placed in each Column.

The Column tool here can be displayed correctly by Outlook.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya