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Microsoft Dynamics AX (Archived)

AX4.0: User settings are resetting

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We have recently gotten a new employee within our company and her accounts were created within the active directory and our AX4.0 environment by our systems admin.

She now has the problem that when she tries and customize the views in some of the forms (for instance adding the vendor name or the name of the orderer in the purchase order form) it does show the new fields but these settings will have reset themselves whenever she closes AX and opens it up again. 

This is easily rectified by going into the setup and loading the settings of one of her colleagues but having to do this every time she boots up AX becomes quite tedious. She (thankfully) seems to be the only one so far that is having this issue within our company.

If any of you could give me any sort of insight as to what could cause these settings to reset by themselves I would really appreciate it! 

Could this perhaps be caused by not being able to write the settings to some sort of ini file (I am unsure where these kinds of settings are saved...)? Or could some kind of setting be of in her accounts' settings somewhere (seeing as how she's new and the only one with this issue)?

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  • Verified answer
    André Arnaud de Calavon Profile Picture
    303,995 Super User 2026 Season 1 on at

    Hi Sebasshhh,

    The personalizations are stored in the table SysLastValue. Check if she has full rights on this table. Also check if form personalizations she makes are saved in this table.

  • Community Member Profile Picture
    on at

    The issue has been resolved, thank you for helping solve this Andre.

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