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Restore Dynamics 365 Instance from one region to another region

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Posted on by Community Member Microsoft Employee

Our Restore button is grayed out (inactive). We want to restore from a Production instance backup that is in (CAN) region, to our Sandbox instance which is in (NA) region... is it possible to restore from one region to another region? Or is our inactive Restore button another issue?

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Shidin Haridas 3,497 on at

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RE: Restore Dynamics 365 Instance from one region to another region

It is possible, however it is a manually managed process that is handled by the CRM Online Service Engineering team in Microsoft.

Here is the documentation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/datacenter/geo-to-geo-migrations

This is the guide.

Please mark the answer as Verified it it helps.