Updating Case Entity Field with Name of Queue from Queue Item Entity

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I have a field on my case form called "Current Queue". I want to configure that field to always match the name of the Queue that the case is assigned to from the "Queue Item" entity. Is there a way to automatically map the two together?

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Abby Kong 6 on at

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Hi Jay,

You can do this by a workflow on Entity Queue Item, triggered by create/update of Queue Item.

If the queue item object is a case, then update case Entity field Current Queue.

*Note, for existing cases, the field will not be updated.

like this:

Regards,

Abby

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