Email a Link feature not working for a user

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Posted on by ecorreia

Hello world!

I have a user who is unable to use the "email a link" feature. When she clicks, nothing happens. Some background: we are using MS Dynamics CRM 2015 and she has CRM for Outlook installed. So far we have tried reinstalling CRM for Outlook, doing a "Repair" of CRM Outlook, restarting both Outlook and the browser she is using for CRM online.

am using the same versions of both programs (same installation of CRM online and Outlook) and the Email a Link feature works just fine for me.

Any thoughts?

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flavia.takushi on at

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Hello,

Please check if Outlook is a default program to send email messages.

You can check in the Control Panel through this path:

Control Panel\All Control Panel Items\Default Programs\Set Default Programs\Set Program Associations

Choose Outlook as default and perform a new test.

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ecorreia on at

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Flavia,

The part time employee for whom we were have this problem was here today and tried your suggestion with success.

Thank you so much!

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Community Member on at

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Thank you from me too. :)

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Vilma 5 on at

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Hello,

Is it possible to change the number of selected records during EMAIL A LINK.

When number is greater than 10:

This site says...

The maximum number of records that can be selected for this action is 10.

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