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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / SMS not send using Tel...
Customer experience | Sales, Customer Insights,...
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SMS not send using TeleSign in Dynamic 365 Marketing

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Posted on by Simona Bushevska 62

I've tried trial version from TeleSign, and make simple customer journey that is supposed to send me SMS. 

Screenshot_5F00_3.png

And then I have it on the timeline from the specific contact in the segment

Screenshot_5F00_4_5F00_censored.jpg

But unfortunately the message is not delivered 

Screenshot_5F00_5_5F00_censored.jpg

Any idea what the problem might be? Or anyone who successfully send SMS with free trial version of TeleSign in customer journey in dynamics marketing? I'll appreciate every suggestion or help

Also I can't find information whether you can make a phone calls too from TeleSign or Twilio, does anyone know this?

  • Simona Bushevska Profile Picture
    Simona Bushevska 62 on at
    RE: SMS not send using TeleSign in Dynamic 365 Marketing

    Thank you for the quick answer, and the warm welcome.

    I have found and read those documentation and a lot of related blogs and forums, nevertheless I need it to be done through customer journey.

    I found this video useful www.youtube.com/watch but the problem is the status of the SMS is not delivered.

    As I was searching I think that it has something to do with opt-in

  • Suggested answer
    Kenneth Ariel Chaves Herrera Profile Picture
    Kenneth Ariel Chave... on at
    RE: SMS not send using TeleSign in Dynamic 365 Marketing

    Hi,

    Here is valuable information related to what you are looking for:

    Send SMS messages using Twilio and TeleSign integration | Microsoft Docs

    Phone number types in Azure Communication Services - An Azure Communication Services concept document | Microsoft Docs

    Here how to implement the respective code:

    Quickstart - Send an SMS message - An Azure Communication Services quickstart | Microsoft Docs

    If this was helpful, please check it as verified to help others finding useful information.

    Welcome to this amazing community.

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