I know this is an older question, but I am experiencing a similar issue to the original poster. Where can we find this channel reference id???
If you navigate to all sales orders and pull up a sales order, the channel reference ID is not on the lines or the header. If you pull up a customer and pull up historical sales orders, the channel reference ID is not on the lines or header.
The problem is, the channel reference ID is what a customer is going to use when calling in to a CSR. This channel reference ID needs to be front and center on all sales order headers. Where is it buried?
Additionally, from the Customer Service screen, we have the option to search by Keyword, Sales Order, Purchase Order, Phone Number, Customer Account, Customer Name, Email Address, Check Number, RMA Number, Invoice, Business Account, or Loyalty card.... but no Channel Reference ID?! This is the main confirmation number a customer will call in with and should be the #1 item we can search by.
