Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 Community / Forums / Commerce forum / Order Confirmation ID ...
Commerce forum
Suggested answer

Order Confirmation ID on D365 eCommerce

Posted on by 20

Where does Order Confirmation ID gets saved in D365 Retail HQ after the sales order on eCommerce website is concluded. Not able to find out the order confirmation ID shown to the customer after payment is done on eCommerce website in Online Sore Transactions enquiry form available under Retail and Commerce module.

Categories:
  • Jritz Profile Picture
    Jritz 281 on at
    RE: Order Confirmation ID on D365 eCommerce

    Hi Shafeeque,

    I have created the idea which can be voted on at the below link. Thanks for the support!

    Idea link: experience.dynamics.com/.../

  • Shafeeque Mohammed Profile Picture
    Shafeeque Mohammed 6,145 Super User on at
    RE: Order Confirmation ID on D365 eCommerce

    Second you on this. Please create an idea on portal. I will definitely vote for the feature.

  • Jritz Profile Picture
    Jritz 281 on at
    RE: Order Confirmation ID on D365 eCommerce

    I know this is an older question, but I am experiencing a similar issue to the original poster. Where can we find this channel reference id???

    If you navigate to all sales orders and pull up a sales order, the channel reference ID is not on the lines or the header. If you pull up a customer and pull up historical sales orders, the channel reference ID is not on the lines or header.

    The problem is, the channel reference ID is what a customer is going to use when calling in to a CSR. This channel reference ID needs to be front and center on all sales order headers. Where is it buried?

    Additionally, from the Customer Service screen, we have the option to search by Keyword, Sales Order, Purchase Order, Phone Number, Customer Account, Customer Name, Email Address, Check Number, RMA Number, Invoice, Business Account, or Loyalty card.... but no Channel Reference ID?! This is the main confirmation number a customer will call in with and should be the #1 item we can search by. 

  • Suggested answer
    OriolMachin Profile Picture
    OriolMachin on at
    RE: Order Confirmation ID on D365 eCommerce

    Hello Kumar159,

    The confirmation ID gets saved to the RetailTransactionTable in HQ, Column name: ChannelReferenceID

    You can usually get a good idea of where things are saved by right clicking on the field in question and taking a look at the Form information:
    pastedimage1625266131319v1.png

    pastedimage1625266311710v2.png

    I hope this helps,

    Oriol Machin
    Support Engineer / Microsoft Dynamics 365 Commerce
    North America Customer Services and Support

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 288,420 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 225,672 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans