As part of enhancement, we automated the email feature to send bulk email from CRM instance. since our crm instance continuously sends emails from Office 365 that is classified as spam by our intended end user or sending too many email in short time, our domain email has been be blocked from sending any more email messages by Microsoft.
Since Dynamics CRM is not an independent email system. Email sent from our customer’s Dynamics CRM Organization will go through our customer’s Exchange. If too many of our recipients mark your message as Spam, or if bounce rate (invalid email addresses) is too high, you run the risk of being added to an RBL (Realtime Blackhole List). The RBL usually lists server IP addresses from ISPs whose customers are responsible for the spam and from ISPs whose servers are hijacked for spam relay.
Can you suggest any alternate way to send bulk email to the end user from CRM in a way that we do not run into the above mentioned scenarios.
Example scenario: Send bulk email to end users to update their contact information. From email seems to be generic email box, sending to multiple CRM contacts.
Corrective measures we are considering:
Ignoring unsubscribe requests. This will could be the cause reported as a spammer and may also cause you to be blacklisted.
- Need to Submit Delisting Request as support process proactively while Reviewing Email Logs
- Our support email id should have added to the end user outlook contact to avoid such issues
- Do not Allow" Email should be tracked and those recipient should not receive emails
- Set up SPF in Office 365 to help prevent spoofing
- Setting up distribution list of end users
- Bulk E-Mail and Daily Recipient Rate Limits <= 10,000 recipients per day.
- understanding-outbound-spam-controls-in-office-365
- power email chimp
- Using different impersonation email ids and sending email in timely manner.
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