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Customer experience | Sales, Customer Insights,...
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Configure Subscription Management with dynamic segments

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Does anyone have a smart solution how to handle subscription management but having dynamic segments (best would be without additional custom automations)?

 

We have a dynamic list with contact (Dynamic Segment with more 500 - 600 contacts). That list is filtered based on a criteria (if someone doesn't meet the criteria tomorrow, contact will just be automatically excluded, respectively if contact meet it - will be added). We send newsletters each month to that list.

Having this in mind, we want to handle newsletter subscription preferences using the standard D365 Marketing Subscription Center (subscription lists, subscription form, content settings, etc., … ). However, the Subscription Management is based on static subscription lists. We can add all contacts by once in a subscription list, using query but tomorrow some of the contacts won`t meet the criteria anymore (or we have new contacts).

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  • Verified answer
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    on at

    Hi mvlts,

    You could create a Power Automate flow to add the new contacts into your subscription list.

    Please refer to this blog:

    How to Add to a Member to a Microsoft Dynamics 365 Marketing List using Power Automate (functionalthoughts.com)

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