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SMTP Email setup error

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Posted on by Nirmala Karunarathna

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Does any one know the reason for this error

I have setup SMTP and below are the settings

I checked if the SMTP is enabled for this email. It is enabled as well.

Are there any setups that I am missing?. I can not use other options to setup emails as this client wants SMTP.

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Nitin Verma 21,812 Moderator on at

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what is in the Outbox?

Thanks
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Manish Prasad 325 on at

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Hi Nirmala,

It's Manish.

Are you using Microsoft Account or Other SMTP account for email account setup.

If you are going with the Microsoft default account setup, then that email account must be Shared mailbox account. And you must have the permissions for that shared mailbox account or you cannot test the email account if it is working or not. Shared mailbox setting can only be configured by the client / user MS Exchange account.

And if you using other SMTP account setup, and you are using just like google mails services for example. You can try to create a App password in Gmail account setup, then use that password in NAV / BC365 password field.

Hope it helps you.
Nirmala Karunarathna 291 on at

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Please check the screenshots I am not using GMAIL. It is just office365 emails.
Nirmala Karunarathna 291 on at

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Nirmala Karunarathna 291 on at

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Cannot authenticate the credentials on server smtp.office365.com.
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Manish Prasad 325 on at

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Are you a consultant for the Company or a local user of the Company in which you are facing problem.
Nirmala Karunarathna 291 on at

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I am a Consultant
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Manish Prasad 325 on at

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That's why the issue is coming and error also stated that you don't have the access.

Ask their MS Exchange admin to give your account the specific mailbox permissions/access. After that you can try and test its functionality. Or you can use their local user ID which has the access of the shared mailbox.

Note: The mailbox must a shared mailbox.

Hope it resolves your issue.
Nirmala Karunarathna 291 on at

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Is it must be a shared mailbox even for SMTP setup?

The account in the screenshot is not my account it is their account.

Do we have to add a shared email even for SMTP setup?
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Manish Prasad 325 on at

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If you are using Microsoft Exchange account I will suggest to go with the Microsoft Default setup.

If you gonna use a regular mail in email account you need to setup OAuth2.0 for the mail account, then create a password for mail there and use that password.

And I suggest for both cases try a user ID which has the access of the mail ID.

For your clarity, I got the same issue. Client told me make a email account as standard for remittance mails. I worked around a days for the same issue. After that I got the solution and ask the admin to create a shared mailbox and provide me the access too for testing purpose. And that worked for me.

If my answer helped you, maybe it can help others, please verify it, so other users know it worked. Thank you.