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Customer experience | Sales, Customer Insights,...
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Periodic Newsletter: Setup one Journey but execute when Mail is updated

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Posted on by 67

Hello Community,

we have some periodical Newsletter that we send to our customers. For this we planed to use "customer journeys" that are configured to be executed multiple times (periodically recurring).  This works fine but we have the following issue: The journey executes itself ignoring if the EMail is refreshed since the last execution or not. This leads to the result, that the members of the segment get the same Newsletter twice.  As the newsletter isn't always ready on day X we want to be able to have one journey but it should only be executed, when we updated/published the newsletter. How could this be made? Thanks for any hint. 

Greetings

Frieso

I have the same question (0)
  • Verified answer
    cloflyMao Profile Picture
    25,210 on at

    Hi Oseirf,

    Do you mean you will update content of a newsletter marketing email record periodically? (As the newsletter isn't always ready on day X)

    If so, currently in Customer Journey there is no such feature to detect whether a marketing email is modified by user.

    Please suggest it to Ideas forum.

    Regards,

    Clofly

  • Oseirf Profile Picture
    67 on at

    Thanks Clofly for this hint, I opened the Idea experience.dynamics.com/.../

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