web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

How to untrack(Outlook) specific record from dynamics 365

(0) ShareShare
ReportReport
Posted on by 115

Hi All,

Can we stop tracking specific record from Dynamic 365 App for outlook based on condition

like if suppose case is resolved and if any user reply previous emails it should not be tracked in resolved case.

Thanks in advance

I have the same question (0)
  • Suggested answer
    Leco Lv Profile Picture
    on at

    Hi partner,

    This seems to be the default behavior. Either track all or stop tracking all.

    learn.microsoft.com/.../delete-records-that-have-been-tracked

  • ampatil13@gmail.com Profile Picture
    115 on at

    Thanks for reply...

    I tried couple things like

    1.write plugin on email creation in dynamic and if condition succeed then I throw the exception and email not created in CRM but problem is Outlook continue sending request for email creation so this will increase server load or outlook load

    2. I have created flow and trying to update set regarding field as null in CRM and  it's updated null but still in Outlook it's showing Set regarding field and tracking as well ..

    Not sure Microsoft has provided such functionality to untrack specific record using

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
Siv Sagar Profile Picture

Siv Sagar 93 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 76

#3
Martin Dráb Profile Picture

Martin Dráb 64 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans