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Dynamics CRM for Phones Express (iOS) latency issues in China

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My company is running CRM 2013 and has recently deployed the Dynamics CRM for Phones Express app. It is working well for all users in the US and EMEA regions, but our users in China are unable to use the app, due to the extreme latency (15 min to log in). All users are using the same device type (iPhone 5s with iOS 7.0 or later). Our users in China have tried connecting over 4G VPN connection, wifi VPN connection and directly through the office network, all with a similar result. Some users are receiving the error "Sorry, something went wrong. Please try again, or restart the app. Error code 0x8005f211".

I have tried to call the support desk here in the US a number of times (number 877-276-2464), with no resolution.

Thanks in advanced for any insight/suggestions you might have!

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razdynamics 17,308 User Group Leader on at

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RE: Dynamics CRM for Phones Express (iOS) latency issues in China

Hi Kim,

Latency Issues can be cause by a number of infrastructure protocols, so I believe a lot of investigation will need to be done to resolve your issue.

If you have CRM Online then you will get free support included in your SLA and someone usually gets back to you within a day. If you have CRM ON premise, You should get atleast 5 Support requests, which you can use to get an engineer to investigate the issue.

Kindly Verify by Ticking Yes for Suggested Answer 

Best Wishes, Raz