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Reset Password in Portalsapp did not work

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Posted on by Ar0x

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Hi I want to change a Passwort of a contact. When I am using the "Change Password"-Ribbon on this contactform the dialog opens and I can give him a new password. At the end it says, that the password was changed. But it is not changed. I can't login with the new password. The password is still the old one.

Has anyone an idea how to solve the issue?

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Ar0x 225 on at

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RE: Reset Password in Portalsapp did not work

I had already tried to clear the cache of the portal . But it didn't work.

I ended up with creating a new flow for reseting the password.
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Hudson Vedanayagam 80 on at

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RE: Reset Password in Portalsapp did not work

Hey,

Hope you are doing well!

Have you tried clearing the cache from portal? If not, please try the below:-

Login to the portal with the user which have the “Administrator” web role.

Open a new tab in the browser and copy page the portal URL.

Append the URL with “_services/about” and click enter.

Click on Clear Cache button.

Please keep me posted with the results, if the above works please mark this response as answered.

Thanks,

Hudson