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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Reset Password in Portalsapp did not work

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Posted on by 225

Hi I want to change a Passwort of a contact. When I am using the "Change Password"-Ribbon on this contactform the dialog opens and I can give him a new password. At the end it says, that the password was changed. But it is not changed. I can't login with the new password. The password is still the old one. 

Has anyone an idea how to solve the issue?

I have the same question (0)
  • Suggested answer
    Hudson Vedanayagam Profile Picture
    80 on at

    Hey,

    Hope you are doing well!

    Have you tried clearing the cache from portal? If not, please try the below:-

    Login to the portal with the user which have the “Administrator” web role.

    Open a new tab in the browser and copy page the portal URL.

    Append the URL with “_services/about” and click enter.

    Click on Clear Cache button.

    Please keep me posted with the results, if the above works please mark this response as answered.

    Thanks,

    Hudson

  • Ar0x Profile Picture
    225 on at

    I had already tried to clear the cache of the portal . But it didn't work.

    I ended up with creating a new flow for reseting the password.

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