Unable to open tasks after importing solution

(0) Share

Report

Posted on by Barbara Forsman

602

I imported a solution with multiple customizations to the opportunity over the weekend. My solution included tasks, queues and queue items in addition to opportunities. Now we are unable to open any tasks using the Sales or Pricing roles. Sys admin works, but how do I find what is causing this? It worked great in the Sandbox for all roles.

The error is:

Unexpected Error

An error has occurred.

Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support.

*This post is locked for comments

All responses (2)

Answers (1)

Barbara Forsman 602 on at

Like (0)

Report

RE: Unable to open tasks after importing solution

That was it! I deactivated the old task form and now it works perfectly!

Thank you!
Verified answer

ashlega 34,475 on at

Like (0)

Report

RE: Unable to open tasks after importing solution

Hi Barbara,

have you tried private browsing mode for one of those users? Could it be some sort of caching (maybe there are new forms and/or updated security roles?)