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I downloaded CRM for Outlook 2015 and I get this error when I select "Track in CRM." Anybody run into this before?
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I answered by own question by searching :)
"If you have two mailboxes and get the above error ,Go to Control panel ->mail -> Data Files Tab
Select the mailbox (other than one selected already) and set it to default .
Close and open outlook and try to track the item now.
This worked for me."
Hi there!
I have the same problem after we changed CRM 2011 for CRM 2015. My Outlook is now synchronized with CRM 2015. The same error apperas every time when I'm opening the Outlook. I have only one mailbox and I had it when I was using CRM 2011. Does anyone know what I should check and change to solve this issue?
I also have this problem as soon as I upgraced to the CRM for Outlook 2015 and I only ever had the one account mapped. It seems to get worse over time. I now have over a dozen windows to close each morning.
Folks:
Is there any solution for this because even myself and other users started getting this error after upgrade to 2015. In our case we get this error only when our ARCHIVE data file is in Outlook. The error windows popup when we open outlook.
Thanks !
I can also confirm that we're receiving this error for selected clients since upgrading from CRM 2013 to 15. Would be great to find the answer on this as it happens each Outlook restart. I only have one mailbox so the above answer does not apply.
Thanks
We have the problem too. One mailbox only. Only 2 users of 30ish.
I did some google-ing and tried the following-
1. Moving these items from my “Storage” PST to a folder under my main email account to a subfolder under my inbox called “CRM Temp”
2. On the individual items, I clicked “Untrack” on 3 of the 5 items.
3. Deleted the untracked items from Outlook altogether.
4. Deleted my Organization and reinitialized.
5. Deleted my entire Outlook email profile and reinitialized CRM Plugin.
6. We had the same version of the Plugin installed.
We both use Office 2013 Standard
It was upgraded to match our Server version (2015 UR1)
In between each step, I restarted outlook – issue persists. It takes anywhere between 30 seconds to 2 min before the prompt(s) pop up.
I don’t even have any activities listed in CRM.
I am sure other users have PST files and no problem tracking items (but this is an untested assumption).
Other things that might help?
community.dynamics.com/.../394681
www.datazx.cn/.../action;forum=crmdeployment
Hi kconway858,
So you untracked 3 out of 5 items displayed in the errors? Do you have fewer errors now? Does the error display the item name? Did you look for the other 2 items in each folder of the mailbox? The items are emails only?
We have an internal investigation on this type of Outlook message but there is not yet an update that could be communicated. You will need to identify the items and untrack them.
I did untrack 3 out of the 5. All tracked items were emails. I did look for and find all 5 (the other 2) emails, and moved them to my "CRM Temp" folder - again, CRM Temp was a subfolder of my main inbox.
I get one error for each email that shows me -just as in PacTrack's example- the subject of the email. So I get 5 errors.
The 2013 Outlook plug in still works. I wonder if it has the same bug...this will be my next test.
Mentioning there is a secret fix is only more frustrating. This is a Microsoft product so a secret non-communicated fix is less than worthless.
As mentioned in step 3 - I did untrack them, and I still get one error for each email.
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