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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / SLA Addition Page is A...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

SLA Addition Page is Appearing Blank while creating SLA

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Posted on by TheErroristt 35

Hi Folks,

I am trying to create new SLAs on Dynamics 365 On Premises v9.1, but when I click on add new SLA and enter the SLA name and select the Entity as case then click "OK" it takes me to a new window where few field appear for just a second and then disappear and give me a blank page where I cannot add any actions to that SLA to trigger.

I have attached the screenshot of my problem as well with this discussion.

Please help me fix this issue.

pastedimage1682969895873v1.png

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  • Suggested answer
    Sayen Zhang Profile Picture
    Sayen Zhang Microsoft Employee on at

    Hi Andrew,

    Please check your if you have permissions to create and read SLA.

     pastedimage1683169553692v1.png

    Here is a related community thread where similar error message was being talked about: D365 UCI Hyperlink to ticket in workflow email not working correctly - Microsoft Dynamics CRM Forum Community Forum

    Hope it will help you.

    Best Regards,

    Sayen Zhang

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