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Hi Folks,
I am trying to create new SLAs on Dynamics 365 On Premises v9.1, but when I click on add new SLA and enter the SLA name and select the Entity as case then click "OK" it takes me to a new window where few field appear for just a second and then disappear and give me a blank page where I cannot add any actions to that SLA to trigger.
I have attached the screenshot of my problem as well with this discussion.
Please help me fix this issue.
Hi Andrew,
Please check your if you have permissions to create and read SLA.
Here is a related community thread where similar error message was being talked about: D365 UCI Hyperlink to ticket in workflow email not working correctly - Microsoft Dynamics CRM Forum Community Forum
Hope it will help you.
Best Regards,
Sayen Zhang
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