SLA Addition Page is Appearing Blank while creating SLA

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Posted on by TheErroristt

Hi Folks,

I am trying to create new SLAs on Dynamics 365 On Premises v9.1, but when I click on add new SLA and enter the SLA name and select the Entity as case then click "OK" it takes me to a new window where few field appear for just a second and then disappear and give me a blank page where I cannot add any actions to that SLA to trigger.

I have attached the screenshot of my problem as well with this discussion.

Please help me fix this issue.

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Sayen Zhang on at

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Hi Andrew,

Please check your if you have permissions to create and read SLA.

Here is a related community thread where similar error message was being talked about: D365 UCI Hyperlink to ticket in workflow email not working correctly - Microsoft Dynamics CRM Forum Community Forum

Hope it will help you.

Best Regards,

Sayen Zhang

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