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Customer experience | Sales, Customer Insights,...
Suggested Answer

Portals: is it possible to create record through a portal iframe embedded in another web page?

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Posted on by 5
Hello guys!
I would like to embed the Customer Service Portal on another web page, for the moment I have succeeded with an Iframe but it is not possible to create records.

JR
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  • Suggested answer
    oliver.rodrigues Profile Picture
    4,052 on at

    can you expand a bit more your requirement?

    you have an external website and want to embed the portal in that website is that it ?

    you might need to change the settings for: HTTP/X-Frame-Options (this is a record with the site settings entity)

    please refer to this as well: developer.mozilla.org/.../X-Frame-Options

  • Juan R. Profile Picture
    5 on at

    Yes correct, I have an external website and I want to embed the portal on that website, and I had already done this.

    My problem is to create records (for example a case record) from the iframe, at the moment when I try to create a record nothing happens, it is as if something prevented the submission of the form (create case)

  • urklnme Profile Picture
    439 on at

    JR,

    have you seen this page?  it talks about the options for using a portal via an iframe and some of the settings are related to create/edit a record.

    colinvermander.wordpress.com/.../

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