I'd like to be able to track the duration of each activity on a case. I've done a lot of reading/googling and while I see a lot of posts about Microsoft CRM having the functionality, I can't figure out how to do it in Dynamics 365.
I've seen the Tracker for SLA's but that isn't what I'm looking for. I have 3 things I'm trying to accomplish:
1) Add a time/duration to each activity on a case.
2) See total time/duration on a case.
3) At a later date report on these duration's - whether that's by contact, or by account, or by subject. I think this part would be easy with all of the Power BI type charts and reporting I can do.
I looked into creating my own timer section for cases but during my research I kept finding people talking about how the case will automatically total the "duration" of each activity once a case is resolved. But I'm not seeing the functionality when adding activities to add duration's.
Any help is appreciated.
~Jason
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