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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / SDT client install fai...
Microsoft Dynamics GP (Archived)

SDT client install fails "an error occurred loading or initializing an add-in"

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Posted on by Erin Manchester 85

We are upgrading a client from GP10 to GP2013. They have multiple client workstations. The support debugging tool has been installed on the server without any issue. When the cnk file is installed on any client I get the error described in this post  

gp2themax.blogspot.ca/.../an-error-occurred-while-initializing-or.html

Nothing seems to fix it and gp has to be uninstalled and reinstalled.

I've also had an issue with another CNK file provided by Microsoft support, so I'm not sure if it's the SDT, GP2013 sp2 itself.

SDT version 12.00.0017

*This post is locked for comments

  • Erin Manchester Profile Picture
    Erin Manchester 85 on at
    RE: SDT client install fails "an error occurred loading or initializing an add-in"

    Yes, it has been resolved, thanks. The files were blocked, but there was no unblock option available. I had to use a workaround to unblock the files, but can't find the reference to that now.

    Thanks for your help.

  • David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 13,926 Most Valuable Professional on at
    RE: SDT client install fails "an error occurred loading or initializing an add-in"

    PS: The Support Debugging Tool Portal is http://aka.ms/SDT

  • David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 13,926 Most Valuable Professional on at
    RE: SDT client install fails "an error occurred loading or initializing an add-in"

    Hi Erin

    The Support Debugging Tool is only a Dexterity chunk file which extracts to a dictionary file.

    It does not contain or call any dll or addins.

    It would not be responsible for this issue. I think you worked this out as other installs have caused issues.

    Have you been able to get the issue sorted?

    Thanks

    David

  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    RE: SDT client install fails "an error occurred loading or initializing an add-in"

    I would post on Dave's blog site as he typically answers questions on there.

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