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Help to Cancel product receipt in PO - Physical updating/remaining quantity in the inventory unit PIECE must be other than zero.

Hello experts,

My client has posted a Product receipt in a Purchase Order for a released product with the following settings:

Product type: service
Item Model Group: Stocked

The expectation is that when the PR (product receipt) is posted, there will be an inventory transaction without quantity. Typically, we can cancel them without problems. I want to cancel the PR because the item is incorrect, and we want to add a new line and post the PR and invoice for the proper item. I get the following errors when I try to cancel o correct the PR:

Physical updating quantity in the inventory unit PIECE must be other than zero.
Physical remaining quantity in the inventory unit PIECE must be other than zero.
Please disregard the inventory closing message. This can be solved very easily

When I look for the inventory transaction (PO lines > Inventory > transactions), there is no record:

Please view the image to see how an ordinary PR inventory transaction looks for the very same item. Naturally, it is from a different PO and PR.

I have toyed with the Delivery remainder, the Line quantities and even posted a Movement inventory Journal to cheat the system and nothing has worked so far.

I will really appreciate any comments.

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