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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Get resolution time fo...
Microsoft Dynamics CRM (Archived)

Get resolution time for a case

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Posted on by Ahmad Saud 790

dear all

i need to know which field holds the resolution datetime (when case status=resolved) for the CASE, and is there any field for the total duration (for example 1 day, 6 hours, 4 minutes).

thanks,

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  • Suggested answer
    sandeepstw Profile Picture
    sandeepstw 4,601 on at

    Hi,

    Please follow these links -

    www.crmsoftwareblog.com/.../a-simple-way-to-track-billable-time-in-microsoft-dynamics-crm

    icu-mscrm.blogspot.com/.../microsoft-crm-basics-2-tracking-time.html

    community.dynamics.com/.../256590

  • Verified answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi Ahmad,

    Basically there is no such field holds this information, but you can create a calculated field which calculate  (Modifed On - Created) On which gives you the elapsed time for a case. When a case is closed its status is changed therefore Modified On is changed.

    You can check below reference how to create calculated field with date difference -

    community.dynamics.com/.../difference-between-two-dates-with-calculated-fields

    Hope this helps.

  • Ahmad Saud Profile Picture
    Ahmad Saud 790 on at

    thanks

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