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How to install Field Service with a CEP license

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Posted on by ASH727WRK 25
we have a customer engagement license with field service enabled. How do I install field service. It's not showing in my site map.
  • Verified answer
    ASH727WRK Profile Picture
    ASH727WRK 25 on at
    RE: How to install Field Service with a CEP license

    Thank you so much for your replies.  i think we found it.  I didn't see "solutions" on the instance in the Office>Dynamics Admin page.  When we selected solutions, we were able to select to install.  

  • Verified answer
    Fannie30 Profile Picture
    Fannie30 2,990 on at
    RE: How to install Field Service with a CEP license

    You should not need to do that.  Which version of Field Service is installed?  Are you looking for it in the Classic Web UI or Unified Interface?

  • ASH727WRK Profile Picture
    ASH727WRK 25 on at
    RE: How to install Field Service with a CEP license

    do i need to install the Field Service Trial since even though I already have a Customer Engagement license that includes Field Service?  That's where I'm hung up.

  • ASH727WRK Profile Picture
    ASH727WRK 25 on at
    RE: How to install Field Service with a CEP license

    Thanks!  I did find that link.  It guides to installing a trial or purchasing.  Everything i've read about the Customer Enterprise (CEP) indicates that Field Service is included.  When i go to Office Admin > Dynamics where it lists my instances, updates, apps, etc.  Field Service is shown as enabled.  So how do I install without purchasing again (seems like i already pay for it).

  • Suggested answer
    Fannie30 Profile Picture
    Fannie30 2,990 on at
    RE: How to install Field Service with a CEP license

    Please check out this link.  It explains all the steps to install the prerequisite items

    docs.microsoft.com/.../install-field-service

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