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MS CRM 2015 Email Router

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Posted on by Sachin Dev Gupta

Hello,

We are processing almost 800 emails in & 400 emails out from MS CRM using email router per day. We are facing a strange issue that almost every month, about 10-15 emails are getting into 2 delivery attempts before going out of CRM. In these specific incidents, email audit history is showing change of Status as below.

Say:

10:00 AM -- Pending Send to Sending.

10:30 AM - Sending to Sent

and No. Of Delivery Attempts = 2.

Can anyone please help that why it is working in specific way. Is it sending email 2 times to end recipients & if anyone can elaborate how email router is handing it.. My understanding says that Email router service is processing this record in 2 cycles.

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Varadarajan_84 on at

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RE: MS CRM 2015 Email Router

Hi Sachin,

An email activity should only be in sending status for a short time. If it is in perpetual sending mode, you may see the “Number of delivery attempts” repeatedly going up (ideally, this number should not be higher than 1.) You’ll need to verify that the sender of the email has access to the server sending the emails. Also check the error logs on the email router server to determine if a specific reason is causing it to fail.

Refer this article for more details:

community.dynamics.com/.../email-router-demystified-troubleshooting-part-2

I hope this helps.

Thanks.

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