We are using Dynamics 2016 OnPrem, with the latest updates.
I have a single user who is suddenly unable to open Cases in CRM. When she attempts to open a case, it just spins.
I had another user do a "Run-As" on her machine, and that user had no issues opening cases. And we also had our "problem user" do a "Run-As" on another machine, and she still had the same issue.
So it appears that it is something with her user profile. Has anyone seen anything similar? Any ideas to get around this?
The error in the application log in CRM:
Event code: 3001
Event message: The request has been aborted.
Event time: 9/20/2018 12:29:13 PM
Event time (UTC): 9/20/2018 5:29:13 PM
Event ID: bbef9eb3978c41b9a8bb8feae5a4721a
Event sequence: 900517
Event occurrence: 42
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT-1-131819098679391186
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
Machine name: {CRM Front End Server}
Process information:
Process ID: 3840
Process name: w3wp.exe
Account name: ###
Exception information:
Exception type: HttpException
Exception message: Request timed out.
　
Request information:
Request URL: http://{domain}/{Org}/_forms/read/layout.aspx?etc=112&formid=8b7c5f3d-4fc2-4c36-9562-f573fda66d99&formts=1537464224174&hash=1537464224174&highcontrast=false&isPreview=False&isTurboForm=true&process=&processts=0
Request path: /###/_forms/read/layout.aspx
User host address: ###
User: {Problem User}
Is authenticated: True
Authentication Type: Negotiate
Thread account name: ###
Thread information:
Thread ID: 112
Thread account name: ###
Is impersonating: False
Stack trace:
