Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Error while sending th...
Customer experience | Sales, Customer Insights,...
Suggested answer

Error while sending the email to customer

(0) ShareShare
ReportReport
Posted on by Ash06 104

I encountered the below error message when trying to send an email to an email address (xxxx@gmail.com). This happens when there is a Contact record in CRM where the Full Name field is same as email address.

pastedimage1589248093297v1.png

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Contact With Id = 00000000-0000-0000-0000-000000000000 Does Not ExistDetail:

<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">

  <ActivityId>a34306e2-87fd-4b06-add4-fe877dd1a3a5</ActivityId>

  <ErrorCode>-2147220969</ErrorCode>

  <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />

  <Message>Contact With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist</Message>

  <Timestamp>2019-11-14T08:43:44.8100292Z</Timestamp>

  <ExceptionSource i:nil="true" />

  <InnerFault i:nil="true" />

  <OriginalException i:nil="true" />

  <TraceText i:nil="true" />

</OrganizationServiceFault>

Contact and Email page image:

pastedimage1590058560969v1.png

  • Ash06 Profile Picture
    Ash06 104 on at
    RE: Error while sending the email to customer

    Hi Sumeen,

    I am not able to add the image in the reply, hence added the image in post above.

    Thanks.

  • Soumen S Profile Picture
    Soumen S on at
    RE: Error while sending the email to customer

    Please share a screenshot of the contact details page

    Thanks,

    Soumen

  • Ash06 Profile Picture
    Ash06 104 on at
    RE: Error while sending the email to customer

    The contact record is still available in CRM and it not deleted. We can select the customer from the lookup, but if we enter the email address in the "TO" lookup then its throwing the error.

  • Inogic Profile Picture
    Inogic 24,094 on at
    RE: Error while sending the email to customer

    While working with email in CRM when we select any contact in the ‘To’ field, it considers email address field of the Contact record to send the mail. So, we don’t think the issue is with having the same Full Name and email address.

     

    We checked with the error message ‘Record Is Unavailable’ and it seems that the Contact that is selected in ‘To’ field of the email message has been deleted from CRM after creating an email record and before sending the email record in CRM. So, please check and let us know if the contact record that you have selected exists in CRM before sending an Email Message.

     

    Hope this helps.

    Thanks!

  • Suggested answer
    Soumen S Profile Picture
    Soumen S on at
    RE: Error while sending the email to customer

    Customer first name and last should not contain their primary email address. Please check with you admin and change the contact record accordingly

  • Ash06 Profile Picture
    Ash06 104 on at
    RE: Error while sending the email to customer

    Hi Soumen,

    Thanks for the reply. When I enter the email address in the "To" list, its not resolving it showing as red. It is happening only for this customer record when the full name and email address have same value.

    "Allow messages with unresolved email recipients to be sent" is already checked as "Yes".

    We don't have access to edit the customer record.

  • Soumen S Profile Picture
    Soumen S on at
    RE: Error while sending the email to customer

    Hi,

    When you are sending that email and select the contact in to list, is it resolving the contact name or showing as red?

    If it is coming as red that means system is unable to resolve the contact. Do you have access to the contact record? If yes try to change the first and last name and give it a try.

    If this does not work please share a screen shot of the contact detail page and email compose page after selecting the contact.

    Thanks,

    Soumen.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans