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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Error while sending th...
Customer experience | Sales, Customer Insights,...
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Error while sending the email to customer

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Posted on by Ash06 104

I encountered the below error message when trying to send an email to an email address (xxxx@gmail.com). This happens when there is a Contact record in CRM where the Full Name field is same as email address.

pastedimage1589248093297v1.png

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Contact With Id = 00000000-0000-0000-0000-000000000000 Does Not ExistDetail:

<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">

  <ActivityId>a34306e2-87fd-4b06-add4-fe877dd1a3a5</ActivityId>

  <ErrorCode>-2147220969</ErrorCode>

  <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />

  <Message>Contact With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist</Message>

  <Timestamp>2019-11-14T08:43:44.8100292Z</Timestamp>

  <ExceptionSource i:nil="true" />

  <InnerFault i:nil="true" />

  <OriginalException i:nil="true" />

  <TraceText i:nil="true" />

</OrganizationServiceFault>

Contact and Email page image:

pastedimage1590058560969v1.png

I have the same question (0)
  • SS-01100907-0 Profile Picture
    SS-01100907-0 on at

    Hi,

    When you are sending that email and select the contact in to list, is it resolving the contact name or showing as red?

    If it is coming as red that means system is unable to resolve the contact. Do you have access to the contact record? If yes try to change the first and last name and give it a try.

    If this does not work please share a screen shot of the contact detail page and email compose page after selecting the contact.

    Thanks,

    Soumen.

  • Ash06 Profile Picture
    Ash06 104 on at

    Hi Soumen,

    Thanks for the reply. When I enter the email address in the "To" list, its not resolving it showing as red. It is happening only for this customer record when the full name and email address have same value.

    "Allow messages with unresolved email recipients to be sent" is already checked as "Yes".

    We don't have access to edit the customer record.

  • Suggested answer
    SS-01100907-0 Profile Picture
    SS-01100907-0 on at

    Customer first name and last should not contain their primary email address. Please check with you admin and change the contact record accordingly

  • Inogic Profile Picture
    Inogic 703 on at

    While working with email in CRM when we select any contact in the ‘To’ field, it considers email address field of the Contact record to send the mail. So, we don’t think the issue is with having the same Full Name and email address.

     

    We checked with the error message ‘Record Is Unavailable’ and it seems that the Contact that is selected in ‘To’ field of the email message has been deleted from CRM after creating an email record and before sending the email record in CRM. So, please check and let us know if the contact record that you have selected exists in CRM before sending an Email Message.

     

    Hope this helps.

    Thanks!

  • Ash06 Profile Picture
    Ash06 104 on at

    The contact record is still available in CRM and it not deleted. We can select the customer from the lookup, but if we enter the email address in the "TO" lookup then its throwing the error.

  • SS-01100907-0 Profile Picture
    SS-01100907-0 on at

    Please share a screenshot of the contact details page

    Thanks,

    Soumen

  • Ash06 Profile Picture
    Ash06 104 on at

    Hi Sumeen,

    I am not able to add the image in the reply, hence added the image in post above.

    Thanks.

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