web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Coupon Redemption on R...
Supply chain | Supply Chain Management, Commerce
Suggested answer

Coupon Redemption on Return Order

(0) ShareShare
ReportReport
Posted on by Community Member

Hi Experts,

I have a requirement which is as follows:

I create a coupon with usage limit : 1, after coupon is redeemed on point of sale system , customer decides to return the order because of any specific reason.

In default system functionality, POS does not let me redeem the same coupon number again even though it was made part of return order and logically customer hasn't redeemed their coupon. 

I want to authorize customer to re-redeem their coupon whenever they want to.

Please guide on how to achieve this. 

I have the same question (0)
  • Suggested answer
    Ramune Profile Picture
    Ramune on at
    RE: Coupon Redemption on Return Order

    Hi Usama,

    we worked with you on a support ticket and I provide there a summary which can be followed up by any community member:

    In standard, once the coupon is used and the limit is set to 1, the same coupon cannot be used again. You would need to create a new coupon for the customer if they return a product back to the store. This is an intended design.

    If you need a different behavior, you would need to create a customization.

    In case you consider this would be a feature nice to have in the system in the future and expand the current necessities, please enter this as a product suggestion at experience.dynamics.com/.../.

  • Ramune Profile Picture
    Ramune on at
    RE: Coupon Redemption on Return Order

    Hi Usama,

    I see you created a support ticket for us, so we will investigate that and update this thread as well.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
CA Neeraj Kumar Profile Picture

CA Neeraj Kumar 1,020

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 294 Super User 2025 Season 2

#3
BillurSamdancioglu Profile Picture

BillurSamdancioglu 215 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans