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Text Message Opt-In corresponding field in contact table

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Posted on by NitishK

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Hi all,

I have a form which accepts email and phone number to create a contact. A real time journey is triggered when a new contact is created and if the phone number exists, I'm looking to send a text message. I got an error when I tried to do it saying Blocked<No consent. How do accept text message opt-in? Which field do I need to update in contact table to let the system know the user has opted in for mobile message?

Or how do I go about solving this issue?

thanks in advance,

Nitish

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Steve Zhao2 Microsoft Employee on at

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Hi NitishK,

When you want to send commercial text message to contact in the Real Time Marketing, the consent is necessary. So, you need add Phone consent at Real-time marketing > Audience > Consent center

Reference:

Manage consent for email and text messages in real-time marketing (Dynamics 365 Marketing) | Microsoft Learn

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