Portal Search in Knowledge articles not displaying images

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Posted on by Portalguy

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Hello Experts

We have created and published KB article in dynamics 365 with images stored as Web resources . These images are however not visible when searched from Customer portal . They appear with (x) mark which i am guessing is due to permission issue.

I have added entity permission(global read) for Webresources as well to rule out permission issue.

Any help would be greatly appreciated.

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Portalguy 205 on at

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RE: Portal Search in Knowledge articles not displaying images

Thanks Colin for your reply. Adding the images as webfile and changing the kb article to reflect image url worked for me .
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Colin V on at

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RE: Portal Search in Knowledge articles not displaying images

Any images must be publicly accessible URLs. Items stored in the CRM as web resources is not supported. You will need to include them as web files or use another image hosting service or an Azure Blob.