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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Phone Call Icon Disabl...
Microsoft Dynamics CRM (Archived)

Phone Call Icon Disabled in Phone Field in account after D365 crm online version 9.0

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Posted on by ajyendra 1,732

Hi Experts,

Today I want to discuss that topic mentioned in Subject.

Can we Disabled that Icon in Phone Field in new version of Mscrm?

I tried multiple JavaScript and search multiple forum none of worked.

Is it true that we don't have any thing for disabled that icon either in code or OOB.

NOTE:- The final solution I found somewhere is we may have to use business rule or create calculated field to copy phone value to normal Text field in order to disable feature.

*This post is locked for comments

  • Francisco Murtinheira Profile Picture
    Francisco Murtinheira on at
    RE: Phone Call Icon Disabled in Phone Field in account after D365 crm online version 9.0

    Hi Ajyendra,

    To submit your support request, check out our new Dynamics 365 Help + Support Portal.  The portal is easy to use and provides a support experience tailored to the needs of Dynamics customers. Dynamics 365 administrators can access the portal at admin.powerplatform.microsoft.com

  • ajyendra Profile Picture
    ajyendra 1,732 on at
    RE: Phone Call Icon Disabled in Phone Field in account after D365 crm online version 9.0

    Hi @Francisco,

    It will be Great help if you share the link where I can raise a ticket with support.

  • Francisco Murtinheira Profile Picture
    Francisco Murtinheira on at
    RE: Phone Call Icon Disabled in Phone Field in account after D365 crm online version 9.0

    Hello,

    Looking at this new button on my trial, it seems like a new functionality implemented with the Unified Interface.

    Previously, the phone number was a link, that made a call when you clicked on it. Now they seem to have changed the link to a button.

    pastedimage1570089788716v1.pngpastedimage1570089863865v2.png

    Also since the button is defined on a field level, it does not seem possible to interact with it in supported ways.

    There is always the alternative of replacing it with a custom text field, like you already mentioned.
    You can also try to open a ticket with support, and they can engage the Developers to find out more about this button.


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