web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Edit live customer journey

(0) ShareShare
ReportReport
Posted on by 45

Hi all,

As soon as a customer journey is live, we're not able to add and/or delete emails, segments or schedulers. However, we use our customer journeys as nurture flows and therefore want to be able to add new blog posts, downloads, etc to our journeys. I have worked with Marketo before where this functionality was available out of the box.

Is there a workaround available within Dynamics 365 for Marketing to edit a live customer journey?

Thanks in advance!

I have the same question (0)
  • Suggested answer
    d_radulova Profile Picture
    2 User Group Leader on at

    Morning @Daphne Tollenaar,

    please see a summary of what fields are locked and what are not once the journey is live herepastedimage1575971711099v1.png

    You won't be able to change the template or the layout of your journey once live.

    What is the scenario that you are solving?

    Thanks,

    _DD

  • Daphne Tollenaar Profile Picture
    45 on at

    Thanks for your reply Dilyana! We want to edit the content and tile settings. For example, when an e-mail is no longer relevant or the interval needs to be adjusted. Do you know if this will be available in upcoming updates?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 202 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 70

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans