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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How can I remove this ...
Microsoft Dynamics CRM (Archived)

How can I remove this CRM****** code from all the email alerts subjects ? as it does not display when a customize the template but It appears when mail is sent

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Posted on by Sher Khan Lodhi 60

CRMEmailSubjectChange.PNG

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  • Sher Khan Lodhi Profile Picture
    Sher Khan Lodhi 60 on at
    RE: How can I remove this CRM****** code from all the email alerts subjects ? as it does not display when a customize the template but It appears when mail is sent

    Thanks I got this.

  • Verified answer
    Ben Evans Profile Picture
    Ben Evans on at
    RE: How can I remove this CRM****** code from all the email alerts subjects ? as it does not display when a customize the template but It appears when mail is sent

    Hi Sher Khan,

    This is related to how your CRM tracks emails. CRMs default configuration is to use tracking tokens
    You would need to change over to either "smart tracking" or folder level tracking which requires Server Side Sync.

    All emails sent from CRM or tracked in outlook will have this tracking token associated whilst you have you have CRM setup to use tracking tokens.

    This can be found in settings > Administration > System Settings > email

    Thanks,

    Ben

  • Verified answer
    Gee Bee Profile Picture
    Gee Bee 11,397 on at
    RE: How can I remove this CRM****** code from all the email alerts subjects ? as it does not display when a customize the template but It appears when mail is sent

    Hi

    This is used for tracking emails.

    You can find out the settings here:

    Settings -> Administration -> System Settings

    go to Email tab

    Use correlation to track email conversations

    Please refer the following:

    https://technet.microsoft.com/en-us/library/hh699705.aspx

    https://www.microsoft.com/en-us/dynamics/crm-customer-center/system-settings-dialog-box-email-tab.aspx

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