How to submit a support ticket for CRM 2016 on-premise

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Posted on by Community Member

Hi,

I need to submit a support ticket to Microsoft for a client's instance of CRM 2016 but I'm unsure of how this is currently possible. If I submit the ticket through the Admin portal the support person who responds always says that they only support Dynamics Online. They referred me to this link here: https://support.microsoft.com/en-uk/assistedsupportproducts#gsproductselector

But if you to try to search for CRM you get the following error message:

453833.Capture.PNG

And if you click the "Chat" button to the right it says that the account is no longer active.

How should the ticket be submitted?

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Adrian Begovich 1,027 Moderator on at

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Hi tapcunningham,

Read this article for a comprehensive list of support offerings for Microsoft Dynamics CRM On-Premises.

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Ann__ 5 on at

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Hi,

this article no longer exists, can you refer me to the solution please.

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