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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / System Setting "O...
Customer experience | Sales, Customer Insights,...
Suggested Answer

System Setting "OK" button is not Responding

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Posted on by Kavita11 10

System Setting "OK" button is not Responding. I'm trying to set serverside sync. When OK button is clicked noting happens.

I have the same question (0)
  • Pradeep Rai Profile Picture
    Pradeep Rai 5,489 Moderator on at

    Hi Kavita,

    It is very difficult to replicate.

    I tried in both Classic and Unified interface but it is working for me.

    can you please try the same in unified interface setting as shown below:


    pastedimage1630473231784v1.png

    Thanks,
    Pradeep.

    Please mark this as VERIFIED if it helps.

  • Kavita11 Profile Picture
    Kavita11 10 on at

    Hi,

    This issue is on Onpremise 9.0.x

  • Pradeep Rai Profile Picture
    Pradeep Rai 5,489 Moderator on at

    Hi,

    This issue only appearing for Email Setting or for others?

    If It is for Email then please check Encryption Key under Setting -> Data Management.

    Thanks

  • Kavita11 Profile Picture
    Kavita11 10 on at

    It is for all. And encryption key is set

  • Pradeep Rai Profile Picture
    Pradeep Rai 5,489 Moderator on at

    Hi,

    I am not sure but can you please check by restarting IIS?

    Also, restart the CRM services on onpremise server.

    Thanks,

    Pradeep.

  • Kavita11 Profile Picture
    Kavita11 10 on at

    This was really weird. I deleted and re-imported CRM and it's working fine. Thanks for trying to help :)

  • Suggested answer
    Yoshika Suzuki Profile Picture
    Yoshika Suzuki on at

    similar issue

    social.microsoft.com/.../system-setting-quotokquot-button-not-responding-in-crm-2011

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