System Setting "OK" button is not Responding

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Posted on by Kavita11

System Setting "OK" button is not Responding. I'm trying to set serverside sync. When OK button is clicked noting happens.

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Pradeep Rai 5,489 Moderator on at

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Hi Kavita,

It is very difficult to replicate.

I tried in both Classic and Unified interface but it is working for me.

can you please try the same in unified interface setting as shown below:

Thanks,
Pradeep.

Please mark this as VERIFIED if it helps.

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Kavita11 10 on at

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Hi,

This issue is on Onpremise 9.0.x

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Pradeep Rai 5,489 Moderator on at

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Hi,

This issue only appearing for Email Setting or for others?

If It is for Email then please check Encryption Key under Setting -> Data Management.

Thanks

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Kavita11 10 on at

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It is for all. And encryption key is set

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Pradeep Rai 5,489 Moderator on at

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Hi,

I am not sure but can you please check by restarting IIS?

Also, restart the CRM services on onpremise server.

Thanks,

Pradeep.

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Kavita11 10 on at

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This was really weird. I deleted and re-imported CRM and it's working fine. Thanks for trying to help :)

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Yoshika Suzuki Microsoft Employee on at

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similar issue

social.microsoft.com/.../system-setting-quotokquot-button-not-responding-in-crm-2011

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