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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / System Setting "O...
Customer experience | Sales, Customer Insights,...
Suggested answer

System Setting "OK" button is not Responding

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Posted on by Kavita11 10

System Setting "OK" button is not Responding. I'm trying to set serverside sync. When OK button is clicked noting happens.

  • Suggested answer
    Yoshika Suzuki Profile Picture
    Yoshika Suzuki on at
    RE: System Setting "OK" button is not Responding

    similar issue

    social.microsoft.com/.../system-setting-quotokquot-button-not-responding-in-crm-2011

  • Kavita11 Profile Picture
    Kavita11 10 on at
    RE: System Setting "OK" button is not Responding

    This was really weird. I deleted and re-imported CRM and it's working fine. Thanks for trying to help :)

  • Pradeep Rai Profile Picture
    Pradeep Rai 5,487 Super User 2025 Season 1 on at
    RE: System Setting "OK" button is not Responding

    Hi,

    I am not sure but can you please check by restarting IIS?

    Also, restart the CRM services on onpremise server.

    Thanks,

    Pradeep.

  • Kavita11 Profile Picture
    Kavita11 10 on at
    RE: System Setting "OK" button is not Responding

    It is for all. And encryption key is set

  • Pradeep Rai Profile Picture
    Pradeep Rai 5,487 Super User 2025 Season 1 on at
    RE: System Setting "OK" button is not Responding

    Hi,

    This issue only appearing for Email Setting or for others?

    If It is for Email then please check Encryption Key under Setting -> Data Management.

    Thanks

  • Kavita11 Profile Picture
    Kavita11 10 on at
    RE: System Setting "OK" button is not Responding

    Hi,

    This issue is on Onpremise 9.0.x

  • Pradeep Rai Profile Picture
    Pradeep Rai 5,487 Super User 2025 Season 1 on at
    RE: System Setting "OK" button is not Responding

    Hi Kavita,

    It is very difficult to replicate.

    I tried in both Classic and Unified interface but it is working for me.

    can you please try the same in unified interface setting as shown below:


    pastedimage1630473231784v1.png

    Thanks,
    Pradeep.

    Please mark this as VERIFIED if it helps.

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