Hi everyone, thanks in advanced for any replies.
I have some questions about this form, normally I would test them in our test environment but we had an issue with it and I can't use it for a few days. So I am hoping to get a quick answer here so I can fix this issue I am having.
There is an invoice for $200 USD, we are Canadian and it was paid under the wrong exchange rate so it still shows as open, "Amount still owing" shows a small amount, few dollars. Someone then unmarked it as settled using the "Closed Transaction Editing Form". And now the full amount is showing as an open invoice. However, when I verify the accounts, the Accounts Payable account for this transaction balances, the expense and bank accounts used are balancing as if it was paid properly.
How can I adjust this out of an open invoice without having to change the accounts because the main accounts balance correctly, but this invoice is showing as open.
I wanted to create a credit invoice and settle it against this invoice, but when I create the credit invoice it will create a Debit in the accounts payable main account won't it?
Also, when I use the Settle Open Transaction form and settle 2 invoices against each other, will this post to Accounts Payable once I update the form? Every fix that I can think of to remove this invoice can't work because when this amount was marked as unsettled and pulled back into an open invoice it never posted any changes to our main accounts.
I hope that makes sense, Thank you.
Jordan
