How to get Windows Information Protection working with Dynamics 365 App for Outlook on desktop

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Posted on by mheydon1973

Hi,

I've recently rolled-out MAM policies via Intune and since adding the relevant crmX.dynamics.com domain to the Network Boundary stuff, the Dynamics 365 Outlook app now just doesn't work...

No amount of hitting Retry does anything and I've confirmed that if I again remove the domain from the policy, it works again.

The Outlook App is working absolutely find via the Outlook web UI, it's specific to the desktop app. All the Recommended Apps are in the MAM policy, and I've confirmed that outlook.exe is running as 'Enlightened'.

I've searched and searched the docs for possible troubleshooting or advise on using WIP with the Outlook App but found nothing.

Anybody help?

Thanks!

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mheydon1973 70 on at

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RE: How to get Windows Information Protection working with Dynamics 365 App for Outlook on desktop

Hi Leah,

I'd considered that yes, but I anticipated being messed around between the Power guys saying it was an Intune issue; and Intune saying it was a Power issue. I can't imagine somebody else hasn't had the same situation so thought I'd ask the community first.

Mark
Community Member on at

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RE: How to get Windows Information Protection working with Dynamics 365 App for Outlook on desktop

Hi Partner,

Maybe you can open the ticket with Microsoft and ask for support:

https://admin.powerplatform.microsoft.com/support