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Unable to see Add to Queue Button on CSR manager role

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Posted on by ashish12

3,079

Hi,

Unable to see Add to Queue button on CSR manager role.

Button is visible to Sys Admin role but, not for CSR manager.

Any suggestions

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LeoAlt 16,331 Moderator on at

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RE: Unable to see Add to Queue Button on CSR manager role

Hi partner,

When we click on "Add to Queue" button, D365 will trigger a plug-in registered on "queueitem" entity, so you could find if there is some permissions about this entity or you could also try with sales or marketing manager role.

https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases

https://www.powerobjects.com/blog/2017/07/26/what-add-to-queue-really-means-plugin-code-and-understanding-addtoqueue-sdk-message-processing/

Hope it helps.

Best Regards,

Leo

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