web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Unable to see Add to Q...
Service | Customer Service, Contact Center, Fie...
Unanswered

Unable to see Add to Queue Button on CSR manager role

(0) ShareShare
ReportReport
Posted on by ashish12 3,079

Hi,

Unable to see Add to Queue button on CSR manager role. 

pastedimage1581634771828v1.png

Button is visible to Sys Admin role but, not for CSR manager. 

Any suggestions

I have the same question (0)
  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at

    Hi partner,

    When we click on "Add to Queue" button, D365 will trigger a plug-in registered on "queueitem" entity, so you could find if there is some permissions about this entity or you could also try with sales or marketing manager role.

    https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases

    https://www.powerobjects.com/blog/2017/07/26/what-add-to-queue-really-means-plugin-code-and-understanding-addtoqueue-sdk-message-processing/

    Hope it helps.

    Best Regards,

    Leo

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 57 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 34 Most Valuable Professional

#3
Scott Jackson UK Profile Picture

Scott Jackson UK 22

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans