Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

How to create a score model for URL click in email sent in Customer Journey

(0) ShareShare
ReportReport
Posted on by 25

Hi everyone.

I would like to create a score model for URL clicks in email, which is sent via customer journey. 

I try to create the model with the settings below but seems that it does not work. Is there any mistakes on settings?

pastedimage1631609006305v4.png

pastedimage1631608884023v2.png 
(Please just ignore the Japanese characters, it is the name of the customer journey)

pastedimage1631608951003v3.png
Thanks in advance.

  • Nya Profile Picture
    Nya 29,058 on at
    RE: How to create a score model for URL click in email sent in Customer Journey

    Hi,

    Looking forward to you sharing the results of your attempts.

    If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

    pastedimage1631671202137v1.png

    If there is any further doubt, please do not hesitate to let me know.

  • kubbb Profile Picture
    kubbb 25 on at
    RE: How to create a score model for URL click in email sent in Customer Journey

    Thank you so much for your reply.

    I will try whether it works or not. Thanks!

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: How to create a score model for URL click in email sent in Customer Journey

    Hi,

    The field in the second expression should be "Page address" according to the Entity you selected.

    pastedimage1631610508074v1.png

    The Original URL is a field for "Redirect link clicked" category.

     

    For more details, please refer to my answer in the following issue:

    (+) Lead scoring: Give points for a specific page visit - Dynamics 365 Marketing Forum Community Forum

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,074 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,900 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans