"Please enter a new or existing lockbox ID" error selecting Batch in Lockbox Entry Window

(0) Share

Report

Posted on by Community Member

The user selects the Lockbox ID, Checkbook ID, and Lockbox Import File without issue. When they go into batch lookup and select the batch they created to receive the transacitons, they get the error "Please enter a new or existing lockbox ID".

*This post is locked for comments

All responses (2)

Answers (0)

cdhill_cc 5 on at

Like (0)

Report

RE: "Please enter a new or existing lockbox ID" error selecting Batch in Lockbox Entry Window

I have been dealing with this for a while now. There are times that I am forced to delete the batch and start all over, I have noticed that the issue happens when our server is restarted or I lose my connection while stil active in GP. Is there are measure that will avoid it?
Suggested answer

Brady Swenson 7 on at

Like (1)

Report

RE: "Please enter a new or existing lockbox ID" error selecting Batch in Lockbox Entry Window

Check the BCHSTTUS in the SY00500 table.

I found this message occurred when the status was "0" (available).

Setting the BCHSTTUS to "3" (batch receiving) allowed the user to see the batch in the LB transactions window again and finish their process.