RMS HQ Client Error

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Posted on by Gene Palomar

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Hi guys,

One of our clients has an issue with HQ Client connection. They use RMS HQ and has three locations. The stores connection schedules are set at ten, fifteen and twenty minute intervals within the hour. The server is set to backup the database multiple times during the day.

Their problem is that the store one HQ Client seems to be getting stuck when all three stores connect on the hour. They said that this does not happen every hour, but it does happen at worst once a day and at best it will happen once every few days. The message that they see on the HQ Client is "<<Post Message>> Message Timeout." Once they clear this message, they get a general error message that states "An error has occurred, connection will be aborted."

Have any of you encountered this error before? or can anyone please advise me what causes this bug and how to fix this?

Any help is greatly appreciated.

Thank you.

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Clint Skog on at

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RE: RMS HQ Client Error

Hi Gene,

Thank you for your post.

It is not recommended to have more than 1 store connecting at a time as this means that all 3 stores are all trying to funnel into the HQ Server all at once which can cause the timeouts. I recommend staggering the connections so they do not connect at the same time.

Thanks!

Clint Skog