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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Route Queued Item Dial...
Microsoft Dynamics CRM (Archived)

Route Queued Item Dialog - User/Team Lookup - Error Loading Control - On UCI

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Posted on by Kokulan 18,048

Hi Guys,

I have the following issue on Dynamics 365 V9 online UCI (Server version: 9.1.0000.4623, Client version: 1.3.1714-190430-204026). The same functionality works fine on classic web client.

From a queue, I wanted to route the case to a user or team. But the User / Team lookup fails to populate with data and it just displays the message : Error Loading Control.

ScreenClip-_5B00_41_5D00_.png

The dev tool console does not have any particular error message logged except for the usual "Refused to get unsafe header "REQ_ID" error.

I think I am gonna have to raise a ticket with Microsoft, but just wanted to see of anyone else had the same issue or came across.

I have also tried the same on a trial instance and getting the same error.

*This post is locked for comments

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Route Queued Item Dialog - User/Team Lookup - Error Loading Control - On UCI

    Hi BeckF / Varun

    I have not raised this yet with MS as this happens on one of our customer's CRM instance and it will have to be raised by them but this has already been raised with MS and a fix will be rolled out in June.

    Please see the link below

    https://community.dynamics.com/crm/f/117/t/321926

  • Varun Singh Profile Picture
    Varun Singh 941 on at
    RE: Route Queued Item Dialog - User/Team Lookup - Error Loading Control - On UCI

    I am facing same issue on Customer Lookup ( Account, Contact) on case entity.

  • BeckF Profile Picture
    BeckF 30 on at
    RE: Route Queued Item Dialog - User/Team Lookup - Error Loading Control - On UCI

    Kokulan  Hi, did you raise a case for this and any solution/ workaround yet?  Many thanks!
    (I am getting same issue on multiple instances using 'Route' button within UCI queues (both queue item view and as a list on dashboard) - Server version: 9.1.0000.4824)

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Route Queued Item Dialog - User/Team Lookup - Error Loading Control - On UCI

    Hi,

    If it is happening on a new trail without any customization then it could be a bug,. You best option is to contact MS Support.

    Hope this helps.

  • talk2.gauravb Profile Picture
    talk2.gauravb 120 on at
    RE: Route Queued Item Dialog - User/Team Lookup - Error Loading Control - On UCI

    Please enable CRM tracing to find out the error message. It looks you have a disabled user which is troubling.

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