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Microsoft Dynamics AX (Archived)

Unable to Save Customer

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Dear Viewer,

I am getting following error in event viewer while trying to save customer from the AX POS. 

AX application - AX2012R3C12 and the POS is same

SQL - SQL Server 2016

Windows - 2012 R2

Event Viewer Error Details

Microsoft.Dynamics.Retail.Pos.Customer.WinFormsTouch.frmNewCustomer, Text: New customer: System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail. ---> System.ServiceModel.FaultException: Username password validation failed: transaction service profile RTS not found in AX. --- End of inner exception stack trace --- Server stack trace: at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout) at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout) at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout) at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout) at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout) at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.CallOpenOnce.System.ServiceModel.Channels.ServiceChannel.ICallOnce.Call(ServiceChannel channel, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at Microsoft.Dynamics.Retail.TransactionServices.ClientProxy.ITransactionService.InvokeMethod(RequestInfo requestInfo, String methodName, Object[] parameters) at LSRetailPosis.TransactionServices.InvokeMethod(Nullable`1 timeout, String methodName, Object[] parameters, Int32[] parametersLength, Func`1 getClient).

AsyncClient is validating successfully.

RTS is working fine, we can see the reply in IE.

Thanks

--

Mohammad Shahnawaz

Be Blessed in Ramdan

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I have the same question (0)
  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hello Mohammad Shahnawaz,

    I am wondering whether your user has sufficient rights to create a new customer.

    Have you created new customer records before with the user login that you use?

    Best regards,

    Ludwig

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