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We have a scenario where a customer places a sales order through Call centre > the order is confirmed, delivered, invoiced. After the order is invoiced the customer questions the item price that they received, for example they believe a discount was not applied. The customer paid $50 for an item, but expected to pay $45.
In some cases the business would credit the customer for that amount, if they are a big customer.
I am thinking the best way to capture these credits is using credit notes. If I look at my invoiced orders, the Credit note button is greyed out. There is a new button under Functions > Order credit. It using Infocodes in Commerce in the reason code field. When I attempt to process a credit I am getting a posting error. I cannot find any documentation about this way fo processing credits, or where to set up the required posting. Can someone please assist me?
Hi,
Please see below document for more details:
docs.microsoft.com/.../channel-setup-callcenter
And I also suggest you log a new service request to double check with Microsoft Retail support team.
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