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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Error message: Work w...
Microsoft Dynamics AX (Archived)

Error message: Work with your administrator to make sure the Financial Reporting services are running.

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Posted on by Community Member

D365 App upgrade happened on 11/08/2018.

After the upgrade users are receiving error while opening reports : 

Work with your administrator to make sure the Financial Reporting services are running.
Repro steps followed:
General ledger > Inquiries and reports >Financial reports
Select Trial Balance by month >try to open the report.
Can someone help?

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  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    Please talk to your system admins. They might have to restart the services to make this work again.

    Best regards

    Ludwig

  • Community Member Profile Picture
    Community Member on at

    Thank you Ludwig ! Would try this for sure

  • Community Member Profile Picture
    Community Member on at

    Hi,

    As far as I know, System admin has very limited access to Production environment as it's managed by Microsoft. 

    We are also facing this issue but not sure what to do here?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    We ended up raising a support ticket to Microsoft and got it resolved. MS provided below comments. I am still not sure what was wrong from our side.

    MS Comments are below :

    -----------------------------

    The Fact table which is MR table that store all voucher transactions. We found there lots of ledger cover records there with Version end value, but no active date. Such records should not be there. It makes this table inflated (over 500GB) and consumed all MR DB space. So we did datamart reset to refresh.

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